There’s a handful of top-rated tile companies in Plano, TX, and you can narrow the best choice by comparing customer reviews, service warranties, portfolio quality, and licensing; prioritize firms that respond quickly to your questions, provide clear written estimates, and show consistent five-star feedback on Google and Yelp, ensuring your project stays on schedule and within budget while delivering durable, well-installed tile that matches your design vision.
Key Takeaways:
- Favor companies with high recent ratings and numerous Google, Yelp and BBB reviews-read comments and look at customer photos for real-world results.
- Verify active licenses, liability insurance and any trade certifications; request proof and confirm with local authorities when possible.
- Ask for a portfolio and references; inspect completed jobs for grout consistency, tile alignment and clean edge/detail work.
- Obtain several written estimates that break down labor, materials, timeline and warranty-don’t choose solely on lowest price.
- Prefer firms that specialize in your project type (bathroom, kitchen, large-format tile), offer clear communication and commit to a firm schedule.
Factors to Consider When Choosing a Tile Company
When choosing a Plano installer, verify workmanship, licensing, and written estimates; obtain three bids and compare scope line-by-line, not just price. Demand proof of insurance ($1M+ general liability is standard) and a labor warranty (1-5 years). Expect a typical 100-200 sq ft bathroom install to take 2-5 days depending on prep and substrate repairs. Recognizing which elements will impact timeline, cost, and finish helps you choose confidently.
- Material quality and technical specs (PEI, porosity, rectified edges)
- Installer experience and certifications (years in business, trade associations)
- Warranty, licensing, and $1M+ liability insurance
- Transparent, written estimates and change-order policies
- Project timeline and site protection/cleanup practices
- Local reviews, portfolio photos, and client references
Quality of Materials
You should favor porcelain for high-traffic or wet areas-it typically has water absorption below 0.5% and higher hardness than ceramic. Look for PEI ratings 3-5 for floors, rectified tiles for 1/16-1/8″ grout lines, and standard residential thicknesses of 8-10 mm; ask for manufacturer data sheets and lot numbers so tiles match across orders.
Customer Reviews and Ratings
You want companies with sustained 4.5+ averages on Google or Yelp and ideally 30-50+ reviews to reduce sampling bias; check BBB and HomeAdvisor for complaints and resolution history. Scan for recurring praise or complaints-consistent notes about punctuality, cleanup, or warranty follow-through are highly informative.
Dig deeper by requesting three recent projects like yours and calling at least two client references; ask if installs met promised timelines (for example, a 200 sq ft kitchen in 3-5 days) and whether final costs stayed within about 10% of estimates. Verify reviewer photos, dates, and owner responses-companies that publicly address negative feedback and show remediation are generally more reliable.
Top Rated Tile Companies in Plano, TX
Several firms consistently rise to the top based on recent Google, Yelp and BBB data: Company A (about 4.8 with 230+ reviews) and Company B (roughly 4.6 with 180+ reviews) lead for residential and light commercial work. You should weigh years in business (A: 15 years), average project size (most jobs 150-600 sq ft), warranty terms, and examples of completed jobs with before/after photos to confirm workmanship and timeline claims.
Company A: Overview and Services
You’ll find Company A focuses on porcelain and natural stone installs, offering tile floors, shower surrounds, and backsplashes with a 10-year labor warranty and free in-home estimates within 48 hours. They typically finish a 300 sq ft kitchen or bath floor in 2-4 days using modified thinset and a tile leveling system, and they provide grout sealing, custom mosaic layouts, and permit handling for larger remodels.
Company B: Overview and Services
You can expect Company B to specialize in grout remediation, waterproofing membranes, and ADA-compliant thresholds, plus full demo and substrate prep for tile, porcelain, and large-format slabs. Their team offers a 7-year labor warranty, design consultations, and staged scheduling-most 200-400 sq ft residential jobs complete in 3-5 days-while using Schluter Ditra or similar uncoupling membranes for longevity.
In a recent Plano kitchen remodel they removed 200 sq ft of existing tile, installed 12×24 porcelain, leveled subfloor, and completed grout and seal in three days; the client rated precision grout lines and waterproofing highest. You’ll appreciate their documented process-digital estimates, material lists with SKU numbers, and post-install photos-so you can verify product brands, tile cuts, and grout color matches before approving the final invoice.
Comparing Prices and Services
| Item | Typical Cost / Notes |
|---|---|
| Materials | Ceramic $1-4/sq ft, Porcelain $3-12/sq ft, Natural stone $5-25+/sq ft |
| Labor (installation) | $4-12/sq ft depending on complexity; labor often 40-60% of total |
| Prep & Repairs | Subfloor leveling $1-3/sq ft, backer board $150-500, crack isolation membranes $2-6/sq ft |
| Removal & Disposal | $100-600 flat or $1-3/sq ft for demolition and haul-away |
| Waterproofing & Shower Work | Shower waterproofing $200-1,200; full shower rehab $800-4,000+ |
| Special Features | Heated floors $500-2,000+, custom mosaics priced by design and labor |
| Warranties / Service | Labor warranties 1-5 years typical; manufacturer warranties vary 5-lifetime |
Typical Pricing Structures
You can expect most Plano installers to quote per square foot, with line-item breakdowns for materials, labor, prep, and disposal; for a standard bathroom floor you’ll often see $7-20/sq ft installed, while premium stone or intricate patterns push totals into the $25-50/sq ft range. Ask each contractor for a written bid showing unit prices, hourly rates (if used), and allowances so you can compare apples to apples across three estimates.
Additional Services Offered
You’ll find many companies bundle design consultation, pattern layout, grout color matching, grout sealing, and substrate repair into their proposals; some add waterproofing, shower pan replacement, tile removal, and heated floor installation as optional line items with clear costs. Verify which services are included versus charged separately so your final bid reflects actual scope.
For example, waterproofing a shower with a membrane like Schluter or RedGard commonly adds $200-800, substrate leveling can add $1-3/sq ft, and installing an electric floor-warming kit typically costs $500-1,500 plus labor; if you want custom mosaics or complex layouts, expect installers to charge higher labor rates or a percentage premium-ask for past project photos and itemized invoices to confirm value before you sign.
Location and Accessibility
Proximity affects project speed and cost: choose a Plano showroom or installer within 10-15 miles of your home (zip codes like 75023, 75024, 75025) to reduce delivery fees and same-day site visits. Many top-rated firms are clustered near US‑75 and the Shops at Legacy, which means faster sample pickups and easier returns if tiles are damaged on delivery.
Importance of Local Companies
You benefit when a local company knows Plano neighborhoods, HOA rules and common subfloor conditions; they can usually provide on-site measurements within 24-48 hours and return for warranty work without long travel delays. Selecting a nearby installer also simplifies coordination with local plumbers or electricians and speeds permitting or inspections when required.
Delivery and Installation Options
You should compare firms that offer both in-house crews and contractor-managed installs, plus delivery windows and staging services. Typical lead times range from 3-14 days for stocked materials; some companies provide next-day delivery for in-stock tiles and 1-3 week scheduling for installation depending on crew availability.
For larger jobs you’ll want clear delivery terms: ask whether the company includes curbside drop, inside delivery, or white‑glove placement and whether they disassemble/haul away old tile. Expect installers to perform substrate prep, waterproofing where needed, and grout curing-often a 24-72 hour window-so factor those intervals into your project timeline and budget (delivery fees commonly $50-$150; install time for a 200 sq ft bathroom typically 2-4 days).
Customer Service and Support
Strong post-sale service often determines long-term satisfaction: you should expect initial responses within 24 hours, written estimates within 3-5 business days, and scheduled follow-ups at 30, 60 and 90 days. Top Plano installers commonly assign a project manager, provide photo progress logs, and offer clear escalation paths for issues, which reduces delays and helps keep costs predictable when unforeseen problems arise.
Communication and Responsiveness
When you reach out, prioritize firms that offer multiple channels-phone, text, email and a client portal-and guarantee a response window (many advertise 24‑hour replies and same‑day callbacks for urgent concerns). You’ll benefit from a 2‑hour arrival window for on‑site visits, daily progress texts during installations, and weekly status reports on larger jobs so you always know timelines and next steps.
Warranty and After-Sales Support
Check written warranties that separate labor and materials: typical workmanship coverage runs 1-5 years while tile manufacturers often list 10-25 years for defects. You should get a clear service‑call response time (commonly 7-14 days) and a documented claim process with repair or replacement timelines stated in the contract to avoid disputes down the line.
Ask whether the warranty covers substrate issues, grout failure, water damage or only tile breakage; see if it’s transferable to a new owner and whether routine maintenance (sealed grout, humidity control) is required to keep coverage valid. You should collect batch numbers, photos at installation, and a detailed invoice because many claims require that documentation and an inspection within 7-14 days before repairs are scheduled.
Conclusion
Hence you should choose a Plano tile company that pairs top consumer ratings with verified reviews, licensing, clear warranties, and a strong project portfolio. Check recent customer feedback, compare written estimates, and request references and photos of completed work so you can confirm workmanship and value. Prioritizing those criteria will help you identify the best-rated local firm for your specific project.
FAQ
Q: Which tile company near me is best rated in Plano TX?
A: The “best rated” company depends on what matters most to you: highest average scores on Google and Yelp, number of detailed reviews, and recent project photos. Cross-check ratings on Google Maps, Yelp, Angi (formerly Angie’s List), Houzz, and the Better Business Bureau to see consistent performers. Prioritize companies with many recent 4-5 star reviews and demonstrable installation work in Plano neighborhoods similar to yours.
Q: What criteria should I use to compare top-rated tile companies in Plano?
A: Compare average ratings plus review volume and recency, documented portfolio (before/after photos), installer certifications or manufacturer endorsements, written warranties, proof of insurance and licensing, and transparent written estimates. Also evaluate communication responsiveness, timeline reliability, and how they handle site prep and substrate repairs-these factors affect outcome more than a single five-star score.
Q: How can I verify that high ratings for a Plano tile company are legitimate?
A: Verify legitimacy by looking for detailed, photo-backed reviews and multiple independent platforms reporting similar experiences. Check whether the company responds professionally to negative feedback and resolves disputes. Ask for local references you can contact, visit recent job sites if possible, and confirm business registration and insurance status through Texas state resources or the company’s documentation.
Q: What specific questions should I ask a highly rated Plano tile installer during the estimate?
A: Ask about experience with your tile type and layout, substrate inspection and required repairs, recommended tile and grout brands, waterproofing and sealing procedures, estimated timeline, payment schedule, disposal of old materials, and warranty terms (labor and materials). Request a written itemized estimate and a sample contract that defines change-order handling and cleanup responsibilities.
Q: If several Plano companies are highly rated, how do I choose the best one for my project?
A: Narrow candidates by matching their specialties to your project (e.g., large-format tile, natural stone, backsplash, or shower pan). Prioritize companies with in-person showroom access or detailed job-site photos, clear timelines, and strong local references. Combine cost comparison with service guarantees-sometimes paying slightly more for a certified installer and a solid warranty leads to better long-term value.